It’s not just the professionalism of paramedics: ambulances save lives because they respond immediately when called and move swiftly. At SineWave, our goal is to acknowledge your request as soon as possible. While we guarantee a response based on your contract level, we’re often working on your problem within minutes of that first call or email–or before you even know the problem exists.
Being fast doesn’t mean we sacrifice being thorough. Depending on the urgency of your need, we’ll engage the best resources on our team to address the issue at hand. And if you’d rather wait until the next business day, we’re happy to schedule it then.
SineWave’s response timeframes are based on a per-device, per-service, or per-project basis. You select the level of urgency you need and we do the rest.
Platinum
15-minute response, every day of the year
Staffed monitoring service
All alerts manually reviewed
Client-accessible shift logs
Gold
15-minute response, Mon-Fri 8a-5p
2-hour response all other times
Automated monitoring service
Trained after-hours staff
Silver
4-hour response, every day of the year
Automated monitoring service
Next-day review of after hours incidents
Full coverage for after-hours response
Bronze
Same Business Day Response
Work to begin within one business day
Automated monitoring service
Escalation available as needed
