- Tier 2 and Tier 3 – For when your team is fighting fires at Tier 1 and you need someone to focus on deep challenges
- 24x7x365 Monitoring – Watching your key systems around the clock, so you can focus on the day-to-day
- Response Timeframes – Answering your calls and emails with the urgency that makes sense for your needs
- Troubleshooting and Resolution – Finding the real cause of a problem and applying a fast, but smart solution
- Disaster Recovery and Restoration – Bringing your organization back from the brink of data or equipment loss
Every Minute Matters
We can’t emphasize this enough: we’re built for speed. If something is wrong, your business is as urgent as our business. We’re there as soon as you need us, around the clock.
Fixed, Then Explained
Just because the problem went away doesn’t mean it won’t come back. We always provide clear summaries of the reason for outage (RFO) and a technical summary of the repair.
For Urgent Use Only
Mutual respect is what makes emergency work possible—you don’t call an ambulance for a routine checkup. Our service is competitive and effective because our clients know when to sound the alarm.
“The thing I like most about working with Sinewave as a managed service provider is their technical expertise and that the team is so easy to work with. The team at Sinewave feels like an extension of our in house IT team and adds tremendous capability to our team.”
Daron Giles, Applied Composites Engineering